Our customer service team is available by phone during regular business hours.
Call us toll free at 877-773-7705
- Shipping & Delivery
We ship most products we manufacture in TX, within one or two business days after final approval of the art work. For orders with a shipping charge, you may select either USPS or UPS. Shipping times vary with the complexity of of the product and/or art work. However you are always kept informed about your order. You will will be notified when your art work is finalized and production of your ordered products has begun. You will be notified when your order has shipped. You can view any comments about your order status any time on our website. Next day air and two day air shipments are available.
- Privacy & Security
- We have never and will never will sell any information concerning our customers. We do not keep a record of credit card numbers on file and all information is stored on secure servers and updated continuously.
- Returns & Replacements
- If a product is defective or not as presented with our proofing process, we will immediately replace it at no charge.
- Our customer friendly website is capable of generating an order from start to finish. In fact, our free proofing process is unequaled anywhere. You see exactly what you are ordering before your order is finalized and at no time will you be charged a set up fee for art work assistance or pre production. Although we feel you will enjoy the control you have over the ordering process on our website, if you prefer, please call us and we will generate the proofing process for you and you can approve/change the art work via email and place the order on the phone. We mean it when we say click or call.
- Payment, Pricing & Promotions
All orders with approved credit are due net 30 days. An invoice will be included with most shipments and an invoice will be emailed to you at time of shipment. You can access your invoice 24/7 in your customer account on our website. If credit has not been established, we accept MasterCard, Visa and American Express. To establish a net 30 day account, please call us and we will send you a credit application. Our prices are published on our website with various quantity breaks. We occasionally have promotions which will be published in our e-newsletter on on our website.
- Viewing Orders
- All orders, past and present, can be viewed on our website by accessing your account. You will need your account name and account number to access your account. You don’t have to start over if you want to reorder a product with previously approved art work, just click on the product, and if no changes are needed, enter the quantity and it is done.
- Updating Account Information
- All account information is confidential and is not sold to or used by any organization other than ImageStuff. To correct or change your account information, click manage account. Or just call us, give us your account name and number, and we will make the changes for you and send you an email confirmation.